How Asapseats Works For Customers

ASAP Guarantee:

At asapseats.com, we are committed to providing our valued customers with a secure and reliable ticket buying experience. We understand the importance of receiving your tickets promptly, and we want to ensure your satisfaction and peace of mind throughout the process. That's why we have implemented the ASAP Guarantee, a policy designed to protect you in the event that a reseller fails to deliver tickets by the stated in hand date.

The ASAP Guarantee covers the following scenarios:

Cancellation of Event: If the event for which you have purchased tickets through asapseats gets canceled for ANY reason, we want to assure you that you will receive a full refund for the purchase price of the tickets, including any associated fees. The refund will be issued through the original payment method used during the transaction.

Delayed Ticket Delivery: If you have purchased tickets through asapseats.com and the reseller fails to deliver the tickets by the agreed-upon in hand date, we will take immediate action to rectify the situation.

Replacement Tickets: In the event that the original tickets you purchased cannot be delivered by the stated in hand date, we will make every effort to secure replacement tickets of equal or better value for the same event. In the rare occurrence replacement tickets are not available, we will explore alternative options to ensure you can still attend the event.

Full Refund: If, despite our efforts, we are still unable to secure replacement tickets or suitable alternatives for the event, we will provide you with a full refund for the purchase price of the tickets, including any associated fees. Along with with a gift card for 50% the value of the order. The refund will be issued through the original payment method used during the transaction.

How to Claim the ASAP Guarantee:

To initiate a claim under the ASAP Guarantee, please follow these steps:

Contact Customer Support: Notify our Customer Support team immediately after the stated in hand date has passed and you have not received your tickets. You can reach us at , and our team will guide you through the claim process.

Provide Relevant Information: In order to process your claim, we may request relevant details such as your order number, event details, and any communication or documentation related to your purchase.

Investigation and Resolution: Once we have received your claim, our dedicated team will conduct a thorough investigation to verify the delay in ticket delivery. We will work diligently to resolve the issue promptly, keeping you informed throughout the process.

Please note the following conditions and limitations of the ASAP Guarantee:

The ASAP Guarantee applies only to tickets purchased directly through asapseats.com. It does not cover tickets bought from third-party sources or resellers outside our platform.
The guarantee is subject to availability and may not be applicable in cases of unforeseen circumstances or events beyond our control (e.g., natural disasters, event cancellations, etc.).
It is important to ensure that you have provided accurate and up-to-date contact information during the ticket purchase process. Failure to do so may hinder our ability to contact you regarding any delays or issues.
At asapseats, we are dedicated to providing a secure and reliable platform for ticket reselling. Our ASAP Guarantee reflects our commitment to customer satisfaction and our determination to resolve any issues promptly and efficiently. We value your trust in our service and will always strive to exceed your expectations.

If you have any questions or require further assistance, please do not hesitate to contact our Customer Support team. Thank you for choosing ASAP for your ticket buying needs.

Sincerely,

Shane Hoskin
Founder/CEO, ASAP seats